044 50 50 60 E HËNË - E SHTUNË 08:00-20:00 E DIEL 09:00 – 15:00 WhatsApp


Job Duties:

  • Recovering total debt and strict monitoring of each case assigned
  • Communication with the Debtors/Alternative contacts/Family members/etc… Make outbound and receive inbound calls
  • Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case
  • Skip tracing for debtor without any data/debtors who do not answer
  • Identifies reasons of non-payment and establish solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the ICA head office)
  • Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM
  • Handle each special case to Special Case Report and handles it to IDC Team Leader
  • Performs other duties as assigned

Knowledge / Skills required:

  • Proven experience as debt collector
  • Experience in working with targets and tight deadlines
  • Working knowledge of MS Office and databases
  • Excellent communication and people skills
  • Very good ability in negotiating and persuading
  • Ability to be polite and compassionate without lacking confidence
  • University diploma is preferred
  • Listening: it is important to listen why customer is still in debt with IuteCredit ; this will help debt collector to determine a solution for customer
  • Negotiation: working with customer to some sorts of repayments plan
  • Speaking: most of the time is on phone speaking with debtors; being a good speaker is useful
  • Persistence: successful debt collector do not take no for an answer
  • Professional attitude
  • Problem solving skills
  • May advise management regarding collection strategy effectiveness for various portfolios
  • Ability to speak clearly and concisely
  • Strong written, verbal, active listening, and phone communication skills
  • Basic math skills: addition, subtraction, multiplication, division, percentages
  • Ability to input and interpret data
  • Ability to prioritize and organize work
  • Ability to adapt to a flexible schedule

Please send your CV to the email address hr@iutecredit.al
All applications will be treated with the highest level of confidentiality.