044 50 50 60 E HENE-E SHTUNE 8:00-20:30 E DIEL 8:00-20:30

Tiranë

Responsibilities and duties:

• Recovering total debt and strict monitoring of each case assigned

• Communication with the Debtors/Alternative contacts/Family members/etc… Make outbound and receive inbound calls

• Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case

• Skip tracing for debtor without any data/debtors who do not answer

• Identifies reasons of non-payment and establish solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the ICA head office)

• Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM

• Handle each special case to Special Case Report and handles it to operational manager              • Performs other duties as assigned

Knowledge / Skills required:

• Proven experience as debt collector/lawyer/police officer

• Experience in working with targets and tight deadlines

• Working knowledge of MS Office and databases

• Excellent communication and people skills

• Very good ability in negotiating and persuading

• Ability to be polite and compassionate without lacking confidence

• University diploma is preferred

• Listening: it is important to listen why customer is still in debt with IuteCredit; this will help debt collector to determine a solution for customer

• Negotiation: working with customer to some sorts of repayments plan

• Speaking: most of the time is on phone speaking with debtors; being a good speaker is useful

• Persistence: successful debt collector does not take no for an answer

• Professional attitude

• Problem solving skills

• May advise management regarding collection strategy effectiveness for various portfolios

• Ability to speak clearly and concisely

• Strong written, verbal, active listening and phone communication skills

• Basic math skills: addition, subtraction, multiplication, division, percentages

• Ability to input and interpret data

• Ability to prioritize and organize work

• Ability to adapt to a flexible schedule

Education / Experience required:

• University degree on Lawyer/Economics/Marketing/Business

• Proficiency of English language


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