SENIOR CUSTOMER ADVISOR | IuteCredit Albania

Fier

Job Duties:

Contribute in achieving and exceeding branch targets according to KPIs assigned
Ensure the best customer experience and creating loyal customers with the company
Implement accordingly all policies, procedures and guidelines of the company
Handle complaints of the customers in a professional manner. Ensure complaints management system is in place
Collect and report customer feedback continually
Communicate proactively with clients to identify their needs and eligibility of granting the funds
Go to the ”extra mile” to build trust relationships,customer loyalty and satisfaction throughout every interaction of the customer with our company
Assess customer needs,explore all options and introduce different loan terms
Complete loan applications in the system and advice clients on policies and restrictions
Receives,scan and forward to back office customer’s application file
Follow up by telephone the maintenance process of the loan and after sale process
Operate in compliance with laws and regulations
Maintain high levels of confidentiality & conduct conversations in a professional manner
Respect the working hours and dress code of the company
Follow accordingly the company mission and vision
Identify manners and channels to increase sales and revenues for the branch
Team events organizations and proposals
Evaluation/feedback to management for the employee performance
Ensure all office supplies and business needs are fulfilled, manage communication with administrative & logistic officer for all needs that may arise
In charge of outside and inside look of the branch office
Reporting directly to Head Office of IuteCredit in Tirana

Knowledge and skills required:

Show strong leadership skills
Excellent communication and interpersonal skills
Ability to multitask in a very dynamic environment
Customer satisfaction orientation and sales competencies
Ability to work independently and in a team environment, with limited supervision, and be a self-starter
Ability to react to stressful situations with professionalism while remaining calm
Must be tolerant of all personality types of clients, customers, employees, vendors and others
Working knowledge of Microsoft office applications

Education/ Experience:

Master degree in business, finance or related field
At least 1 year of experience in financing institution or similar position would be considered an advantage
Proficiency of English language

The deadline of submitting the application is 15.03.2020.

Please send us your CV in the email address, hr@iutecredit.al

All applications will be treated with high level of confidentiality.