Fier
Job Duties:
- Contribute in achieving and exceeding branch targets according to KPIs assigned
- Ensure the best customer experience and creating loyal customers with the company
- Implement accordingly all policies, procedures and guidelines of the company
- Handle complaints of the customers in a professional manner. Ensure complaints management system is in place
- Collect and report customer feedback continually
- Communicate proactively with clients to identify their needs and eligibility of granting the funds
- Go to the ”extra mile” to build trust relationships,customer loyalty and satisfaction throughout every interaction of the customer with our company
- Assess customer needs,explore all options and introduce different loan terms
- Complete loan applications in the system and advice clients on policies and restrictions
- Receives,scan and forward to back office customer’s application file
- Follow up by telephone the maintenance process of the loan and after sale process
- Operate in compliance with laws and regulations
- Maintain high levels of confidentiality & conduct conversations in a professional manner
- Respect the working hours and dress code of the company
- Follow accordingly the company mission and vision
- Identify manners and channels to increase sales and revenues for the branch
- Team events organizations and proposals
- Evaluation/feedback to management for the employee performance
- Ensure all office supplies and business needs are fulfilled, manage communication with administrative & logistic officer for all needs that may arise
- In charge of outside and inside look of the branch office
- Reporting directly to Head Office of IuteCredit in Tirana
Knowledge and skills required:
- Show strong leadership skills
- Excellent communication and interpersonal skills
- Ability to multitask in a very dynamic environment
- Customer satisfaction orientation and sales competencies
- Ability to work independently and in a team environment, with limited supervision, and be a self-starter
- Ability to react to stressful situations with professionalism while remaining calm
- Must be tolerant of all personality types of clients, customers, employees, vendors and others
- Working knowledge of Microsoft office applications
Education/ Experience:
- Master degree in business, finance or related field
- At least 1 year of experience in financing institution or similar position would be considered an advantage
- Proficiency of English language
The deadline of submitting the application is 15.03.2020.
Please send us your CV in the email address, hr@iutecredit.al
All applications will be treated with high level of confidentiality.