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Job description for DEBT COLLECTOR

IuteCredit Albania is a subsidiary of an International consumer credit company that started its operations in Albania in 2015. It aims to be the fastest and the most comfortable credit provider in Albania, through easy access and a very simple application process in every interaction of the customer with IUTE CREDIT.

We are looking for a reliable Senior Debt collector to contact debtors and claim outstanding debts towards their creditors. The selected candidate will be responsible for recovering the money owed in as little time as possible also with the potential to lead a team of many people

This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Responsibilities and duties:

  • Recovering total debt and strict monitoring of each case assigned
  • Communication with the Debtors/Alternative contacts/Family members/etc… Make outbound and receive inbound calls
  • Data verification of the debtor, demographic and telephone data and adds additional info to each debtor case
  • Skip tracing for debtor without any data/debtors who do not answer
  • Identifies reasons for non-payment and establish a solution to pay off the debt (agreements, paying in installments, other solutions confirmed with the ICA head office)
  • Write each communication with the debtor/family or alternative on CRM, insert skip links and data on comments of CRM
  • Handle each special case to Special Case Report and handles it to the operational manager
  • Performs other duties as assigned

Knowledge / Skills required:

  • Proven experience as debt collector
  • Experience in working with targets and tight deadlines
  • Working knowledge of MS Office and databases
  • Excellent communication and people skills
  • Very good ability in negotiating and persuading
  • Ability to be polite and compassionate without lacking confidence
  • University diploma is preferred
  • Listening: it is important to listen why the customer is still in debt with IuteCredit this will help debt collector to determine a solution for customer
  • Negotiation: working with the customer to some sorts of repayments plan
  • Speaking: most of the time is on phone speaking with debtors; being a good speaker is useful
  • Persistence: successful debt collector do not take no for an answer
  • Professional attitude
  • Problem-solving skills
  • May advise management regarding collection strategy effectiveness for various portfolios
  • Ability to speak clearly and concisely
  • Strong written, verbal, active listening and phone communication skills
  • Basic math skills: addition, subtraction, multiplication, division, percentages
  • Ability to input and interpret data
  • Ability to prioritize and organize work
  • Ability to adapt to a flexible schedule

Education / Experience required:

  • The ideal candidate must have experience in debt collection position.
  • University degree on Economics/Marketing/Business/Law
  • Proficiency of English language

Application Deadline: 30 August

How to Apply:

Please send us your CV in the email address, hr@iutecredit.al

The deadline of submitting the application is 30.08.2019.

* All applications will be treated with high level of confidentiality.